Return, Exchange & Refund Policy
Return & Exchange Policy
This policy applies to orders placed on indizari.com on or after 23 September 2026. Orders placed earlier follow the policy that applied when they were placed.
We want you to love what you wear. If something isn’t right, here’s how we’ll take care of it.
1. The 5-day window
WhatsApp us on 7359998456 within 5 days of delivery with your order number and the reason. Please don’t send any parcel before we approve your request — parcels sent without approval can’t be accepted.
2. Your options
- Size exchange — Send it back and we’ll ship the right size, subject to stock. The fee in point 4 applies. If your size is out of stock, you’ll get store credit instead. In a Buy-2 order, a single piece can be exchanged for size.
- Return for store credit — Get a one-time store credit coupon for the amount you paid, minus the fee in point 4. Buy-2 orders must be returned in full; individual pieces can’t be returned.
- Damaged, defective or wrong item — See point 6. No fee.
Returns are settled as store credit, not cash or bank refunds, except in the cases covered by point 6.
3. Condition of the item
Items must be unused, unwashed and unaltered, in their original packaging, with all tags and labels attached.
We can’t accept: altered, washed or used items; items with perfume, deodorant, makeup marks or stains; items with missing or removed tags; free gifts; orders paid using store credit; and orders placed on Myntra, Amazon or other marketplaces (their own policies apply).
4. The fee (returns and exchanges)
Your original order was shipped free and packed by us, so a flat amount is deducted to cover that cost:
Return for store credit
- Order value below ₹1,000: ₹150
- Order value ₹1,000 to ₹1,999: ₹250
- Order value ₹2,000 and above: ₹300
Size exchange
- Order value below ₹1,000: ₹125
- Order value ₹1,000 to ₹1,999: ₹225
- Order value ₹2,000 and above: ₹250
“Order value” is the amount you paid after discounts, excluding the ₹99 COD charge.
5. Sending it back
Once your request is approved, we’ll share the return address on WhatsApp. Please pack the item securely, ship it with a trackable courier within 5 days of approval (return shipping is at your cost), and send us the tracking number. We are not responsible for parcels lost before they reach us.
We check every item within 2 working days of receiving it. If approved, we send your store credit coupon on WhatsApp or email within 48 hours, or dispatch your new size. If not approved, we send the item back to you with the reason.
6. Damaged, defective or wrong item
WhatsApp us within 48 hours of delivery with photos and an unboxing video. For a manufacturing defect noticed later, contact us within 5 days of delivery. Once verified, we’ll send a free replacement. If a replacement isn’t possible, we’ll give you a full refund to your original payment method within 7 working days (via UPI or bank transfer for COD orders).
Slight colour variation from what you see on screen, and small irregularities in hand block prints, are a natural part of the craft and are not considered defects.
7. Store credit coupon
Single use, valid for 6 months from issue, not transferable, and not redeemable for cash. If your next order is less than the coupon value, the unused balance lapses. The coupon can be used together with our Buy any 2 offer.
8. Cancellations
Orders can be cancelled free of charge before dispatch — just WhatsApp us. Prepaid cancellations are refunded to the original payment method within 5–7 working days. Once an order has been dispatched it can’t be cancelled, but you can use the options above after delivery.
9. Contact & Grievance Officer
IndiZari Fashions Pvt Ltd
534, 3rd Floor, Katra Neel, Chandni Chowk, Delhi – 110006
GSTIN: 07AAGCI6514A1ZZ
Customer care: WhatsApp / Call 7359998456 · team@indizari.com
Grievance Officer: Uday Mehra, Director · 7359998456 · team@indizari.com
We acknowledge complaints within 48 hours and resolve them within one month.