Refund Policy

Return & Exchange Policy

We want you to love what you wear. If something isn’t right, here’s how we’ll take care of it.

Window — Raise a return or exchange request within 7 days of delivery. Requests made after 7 days cannot be processed.

Eligibility — Items must be unworn, unwashed, with all tags and labels intact and in their original packaging. Items purchased using store credit, and products bought from other marketplaces, are not eligible.

How returns are settled — For a return, we issue store credit or a coupon of the same value, valid for 365 days. We do not offer cash or bank refunds. Prefer a different size or style? Choose an exchange and we’ll send the replacement once your item is picked up, subject to availability — if your chosen piece is unavailable, our team will help you pick an alternative or issue store credit.

Pickup — For requests raised within 3 days of delivery, we arrange a free reverse pickup. For requests made after this, our team will share the easiest way to send the item back to us.

Wrong or damaged item — In the rare case your order arrives damaged or incorrect, share a photo with us at team@indizari.com within 48 hours and we’ll arrange a free replacement or full store credit. No fee applies in this case.

Order cancellation — Free before dispatch. Once shipped, a ₹150 fee applies if cancelled.

COD orders — Store credit or a coupon is issued to your registered email and phone — no bank details needed.

Timelines — Pickup is arranged within 2–3 working days of approval; store credit is issued within 24–48 hours of the item reaching us after a quick quality check.

Need help? Reach us at team@indizari.com.